It gives those who travel by express boat the right to alternative transport or reimbursement of costs if the departure is delayed or canceled.
It is Kollektivtrafikkforeininga that has prepared the industry standard for a travel guarantee for express boats under the direction of the county councils, which now applies in Møre and Romsdal.
- Establishing an industry standard and travel guarantee for express boats is very positive for travelers, who get to strengthen their rights. A common industry standard across the counties will also lead to customers not having to familiarize themselves with various county council regulations and make the regulations more accessible and thus easier to present a complaint, says leader of the transport committee Kristin Sørheim.
Bus passengers have had a travel guarantee scheme since 2016.
In Møre and Romsdal, the travel guarantee for express boats will be introduced on 3 March 2021. Nordland County Council has already introduced the travel guarantee. It is expected that Vestland County Council will do the same in a relatively short time.