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Problem with payment in the FRAM app

We are currently experiencing that some travelers have problems with payment in the FRAM app after we switched to stronger customer authentication (SCA) to comply with the EU's revised payment directive (PSD2).

The card issuers' enforcement of the new regulations is the main reason for the problem, and that purchases under NOK 500 still follow previous guidelines for physical use of contactless payment. Work is being done to solve the problem.

FRAM Customer Centre
Telephone +47 71 28 01 00

Org. number
944 183 779

Opening hours
Weekday 08.00-21.00
Saturday 09.00-18.00
Sunday 10.00-21.00