You can contact the FRAM Customer Centre by using the online inquiry form, calling or sending a letter.
In addition, you can also get answers to your questions about the public transport by visiting the traffic terminals in Kristiansund, Molde and at Moa. Here you can find information about the traffic terminals.
- If you are going to contact us about a refund, we ask you to read the information about refunds before you contact us via the inquiry form below.
- If you are going to contact us about the travel guarantee, we ask you to read the information about the travel guarantee and not use the inquiry form below.
- If you are going to register a trip with a larger group, we ask you to read the information about traveling with a larger group and use the contact form below.
- If you are going to contact us because you have forgotten something on the bus, fast boat or ferry, please do not contact our customer centre. Here you can find information about lost property.
Use the inquiry form
You can use this inquiry form to ask questions or give feedback to the FRAM Customer Centre regarding the public transport service. We will respond as soon as we can Monday to Friday 08.00-16.00, the customer centre is closed on public holidays.
To call the FRAM Customer Centre, call telephone +47 71 28 01 00 (plus four-seven, seven-one, two-eight, zero-one, zero-zero) (normal rate).
If you only need timetable information, you can call telephone 177 (service charge applies). If you are calling from outside Møre and Romsdal, you need to call +47 71 28 01 00 (normal rate) to talk to our customer centre.
FRAM Customer Centre opening hours
Monday to Friday 08.00-16.00.
Send a letter
If you would like to send a letter to the customer centre, send it to: FRAM Kundesenter, Postboks 743, 6501 Kristiansund N, Norway.
The national complaints board
We work hard to find solutions to resolve complaints. However, you can submit your complaint to the national complaints board, called the Travel Complaint Handling Body (Transportklagenemnda). Your complaint must be sent to the body within four weeks after receiving a reply from the FRAM Customer Centre. Here you can find information about the Travel Complaint Handling Body and processing complaints.