New opening hours for FRAM customer services
From wednesday 1 February FRAM customer services have new opening hours. The new opening hours are monday - friday 8 am. - 4 pm.
- Most of the telephone inquiries to FRAM occur during this period, explains section leader in FRAM, Toril Karlsnes.
Due to changes in user patterns and a tighter budget in Møre and Romsdal county council, this is a necessary adjustment for FRAM. The telephone service has been open evenings and weekends until now. According to Karlsnes, more information is available on digital platforms, and is well adapted to websites and apps.
- Customers often find the answer to their question on the websites, so the need for telephone services has changed in recent years, she says.
It`s also more common then before for customers to send inquiries via digital contact forms. It`s a priority task for FRAM to respond to customers as soon as possible.