Inquiry form

If you wish to request a refund from the FRAM Customer Centre due to a ticketing error, incorrect amount withdrawn from your bank account or other error, please submit your claim online using the inquiry form together with a completed refund form and receipt (as an attachment).

Refund form

If you have gone on sick leave or there is another issue for which you are requesting a period ticket or value refund on your travelcard, please fill out the refund form and send it. Refund requests are handled by FRAM Customer Centre.

A 30 day period ticket can be refunded in the period of validity for the ticket. A ticket will be considered used until and including the day the ticket is cancelled. Refunds are calculated by the following formula: the price of the period ticket excluding of 2 trips per day at single ticket rate for the days the ticket was used.

Refund of 30 day period ticket due to illness: upon presenting a doctor's certificate, the ticket will be cancelled and a refund granted by 1/30 of the ticket price (30 day period ticket) for each day the ticket has remained unused.

Here you can find contact information for the FRAM Customer Centre.

Travel guarantee form

If the bus came late and you had to take an alternative means of transport by taxi or private car, this may be covered by our travel guarantee. Here you can find information about FRAM's travel guarantee.