The FRAM app
Now it is even easier to use public transport. In the FRAM app, you can use the travel planner, buy tickets and check departure times for buses, express boats and ferries on your mobile phone. Everything you need is in one app you can use throughout the county.
Note! If you experience problems or errors in the FRAM app, contact FRAM Customer Centre via our contact form or phone 71 28 01 00. Here you can find the contact form for FRAM Customer Centre. Do not contact FRAM's system supplier directly. Remember to always update the FRAM app to the newest version.
Using the travel planner
It is easy to use the travel planner. Choose your point of departure and the destination you are travelling to, your time of departure and press search. You can search departure points and destinations by place name, stop or by using your location and selecting from the map. You can add both routes and departure points as favourites to easily find the journeys you frequently travel. After choosing a journey, you can purchase your ticket directly from the travel planner.
Buying a ticket
You can buy both single and period tickets with the app. You can choose to activate/use the ticket right away, or to activate/use it later if you are early with purchasing the ticket. Your tickets are listed up under purchased tickets, so you can easily retrieve active, inactive and paid tickets. If you like, you can have receipts for purchased tickets sent to your e-mail and get notifications for when tickets expire.
Checking the departure time
You also have the convenience of being able to check local departure times of routes running in your immediate vicinity. When you let the app find your location, you can find the closest stop, your distance from it and the routes that stop there. The departures are shown in real time, and if the departure is delayed, it is marked in yellow with an updated departure time. It is easy and convenient!
Only for FRAM
Timetables and tickets available in the app are limited to only those routes run by the Møre and Romsdal County Authority in the county through the FRAM public transport service. The timetables cover all scheduled public transport by bus, express boat and ferry in the county. Tickets can be bought for buses and express boats.
Download the FRAM app
The FRAM app is available on the App Store and Google Play. To download the app, tap on the link for the applicable app store.
Help with the startup wizard
When you have downloaded the FRAM app from App Store or Google Play and start it for the first time, the startup wizard will open. Here you can find help with the startup wizard for the FRAM app.
Buy a single ticket or a period ticket in the FRAM app
In the mobile app FRAM you can buy all types of tickets for FRAM buses and express boats.
You can not buy tickets in the FRAM app for commercial bus routes, such as the airport express buses in Molde and Ålesund, buses to Bergen and Oslo and Stryn-Trondheim.
Note! You can only buy tickets for your own phone. It is not possible to move a ticket from one phone to another or to buy a ticket for a third party in the FRAM app.
Note! Due to the EU's revised Payment Directive (PSD 2), which stipulates the security requirement to use strong customer authentication (SKA), you need to use BankID once you have selected a bank card as a means of payment for the ticket in the FRAM app. The requirement does not apply to payment for the ticket with Vipps.
If you would like more information about how to buy a single ticket or a period ticket in the FRAM app, tap one of the links below.
Problem with payment in the FRAM app
We are currently experiencing that some travelers have problems with payment in the FRAM app after we switched to stronger customer authentication (SCA) to comply with the EU's revised payment directive (PSD2).
The card issuers' enforcement of the new regulations is the main reason for the problem, and that purchases under NOK 500 still follow previous guidelines for physical use of contactless payment. Work is being done to solve the problem.
48 hours limit for advance purchase
It is not possible to make an advance purchase earlier than 48 hours before the planned trip. And 48 hours is the time limit for starting the trip when you have bought a ticket in advance.
The countdown of these 48 hours will be displayed on the ticket after you have purchased it but before it has been activated. After the deadline for activating the ticket has passed, it is no longer possible to use the ticket.
If you discover that you have purchased your ticket too early and will not be able to use it within 48 hours, do not activate the ticket! If you don’t activate it, you will not have to pay for it, and you can purchase a new ticket that will be valid for your trip.
If the ticket is not activated, the reserved amount will automatically be deleted after the time limit for activation has passed. Note that it may take some working days for the amount to be deleted from your bank account. The exact number of days depends on the card issuer, but it may take up to a week.
Problem with you not getting the ticket
Some may experience that the purchase has failed and that the ticket is not delivered in the app. Then you need to try to buy the ticket again.
Any initiated payment (reservation on your bank account) will be deleted automatically, without you having to do anything. The exact number of days it takes before the reservation is deleted from your bank account depends on the card provider, but it can often take as much as a week.
Exceptions may occur, so if you have not received the ticket and more than a week has passed without the reserved amount for the ticket being deleted, contact FRAM Customer Center through the contact form.
Use the tickets in the FRAM app without internet
It is possible to use the tickets in the FRAM app without internet (wifi or mobile data), but first the app must have been opened with internet access earlier in the day to download tickets that are valid, animation for the ticket and other product information that is updated. Therefore, open the FRAM app on your phone at home in the morning, where the phone can be connected to wifi, before you or the children leave home. Do not close/shut down the app completely, to be on the safe side, between uses for the rest of the day. That way, you can use the ticket in the FRAM app without internet access and without receiving error messages.
If you get an error message
If you get an error message during installation or use of the FRAM mobile app and need more information about the cause of the error, we have written down explanations for the error messages. Here you can find explanations for the error messages that may appear during installation or use of the FRAM mobile application.